A results driven, self-motivated professional with an in-depth understanding of project management, coordination and implementation, Fran has many years’ experience supporting the delivery of new and existing products and business enhancements to enable individuals and organisations to improve service quality and productivity.
Fran comes to us from several years as a business analyst with Auckland Transport where, among other things, she redesigned and developed the new Auckland Transport Monthly Performance Indicators report for the Board, developed guidelines and process documentation to support and manage the Local Residential Growth Fund and worked with AT management to collate changes to the current Auckland Transport Statement of Intent documentation.
Prior to that, she spent ten years with Auckland Council where she worked as both a business analyst and a project manager. In her time there, she created and rolled out a project management framework to allow end-to-end monitoring of projects using a universal template; completed a ‘current state’ analysis for the council, researched and developed process comparisons with external organisations, and, using interviewing and project methodology, gathered relevant information and data to propose improvements to management; co-ordinated and assisted with the collation of the Customer Services Department business plan; reviewed and re-launched an online ideas facility for Customer Services staff and participated in a pilot project with the Mangere Art Centre as a way of rolling out a new customer-centric design process throughout the Council.
Her areas of expertise include:
- Project planning and documentation
- Negotiation, mediation and conflict resolution
- Information analysis to ensure client requirements can be met
- Research and communication of latest technical trends to ensure clients have a leading edge
When she’s not at work, Fran enjoys getting together with family and adventures in the great outdoors including kayaking and boxing for fitness. She also enjoys art.